We have placed alcohol-based hand sanitizers at hotel entrances, front desk, restaurant entrances, and other locations and are encouraging guests to use them to maintain good hand hygiene.

We are asking guests visiting or staying at our facilities to cooperate with the temperature checks.

staying at our hotels Upon check-in, we are confirming guests' health condition, such as by requesting them to fill out a health survey. Should they feel ill, we will take prompt actions in cooperation with local health authorities and other relevant organizations.

In addition to objects in public spaces, such as escalator and stair railings, and elevator buttons, we are disinfecting areas and equipment with surfaces frequently touched by guests, including chairs, tables, menus, and other items in restaurants and banquet halls, with alcohol as necessary.

On top of routine cleaning, we provide additional cleaning using an alcohol-based disinfectant for surfaces frequently touched by guests, such as doorknobs, light switches, room keys, TV remotes, refrigerators (handles), toilet flush levers, and other items.

In consideration of guests' health and safety, our employees will offer services while wearing face masks.

In order to serve our guests in a healthy condition, we ensure that our employees wash and sanitize their hands properly and closely monitor their health, such as by conducting pre-shift health checks.

We ensure the application of measures to prevent employees from contracting the virus, such as by encouraging off-peak commuting and telecommuting and disinfecting employee areas with alcohol.