A. Early check-in or late check-out carries an additional charge. The charge varies according to room type and extended time. However, please understand that we may not be able to accommodate your request due to lack of room availability. For details, please inquire at the reservation desk.

A. Cancellation charges are incurred as follows. Cancellation on the day of arrival: 80% of the room charge Cancellation on the day before arrival: 20% of the room charge * Please note that a separate cancellation policy may be set according to your accommodation plan or day.

A. As a general rule, minors under 15 years old must be accompanied by a parent during an overnight stay. Minors between the ages of 15 and 17 need permission from a parent to stay overnight by themselves. We ask you to submit the written agreement that we will send you.

A.Unfortunatly, we do not have a waiting list.

A.All rooms are non-smoking.

A. Please understand that we may not be able to accommodate your request due to lack of room availability or room type.

A. There is no fee for children aged 6 and under who sleep in the same bed as an adult. We also offer a baby bed free of charge. (Since the number is limited, please let us know if you require one when you make your reservation.)

A. We kindly ask you to pay for the room on arrival.

A. We accept most credit cards. (VISA, American Express, JCB, Diner's Club, MasterCard, UnionPay, etc.)

A. We cannot issue a receipt at the hotel in that case. Please print out a receipt from your reservation website.

A. Yes. Please pay by bank transfer or card via the Internet. For details, inquire at the reservation desk.

A. Pets are not allowed in guestrooms.

A. Yes, assistance dogs can accompany guests in all of the hotel’s facilities.

A. We offer them free of charge. (Since the number is limited, please let us know if you require one when you make your reservation.)

A. An air purifier with humidifier is installed in all guest rooms.

A. No, we don't have a barrier-free room.

A. We offer baby beds free of charge. However, for safety reasons, we ask parents with babies who are able to stand while holding onto something not to use a baby bed. We also offer bed guards (since the number is limited, please let us know if you require one when you make your reservation).

A. We offer them free of charge. (Since the number is limited, please let us know if you require one when you make your reservation.)

A. They are provided in all guest rooms.

A. We offer DVD player for free.We offer notebook PC with a charge (￥1,650/night).

A. We offer children's pajamas for 110, 130, and 150 cm (for boys and girls) (since the number is limited, please let us know if you require one at the time of making your reservation). We also offer children's toothbrushes and slippers. Please make your request to the maid service.

A. There is one in guest rooms. We also have a safe deposit box in the reception lobby (available around the clock).

A. Yes, we do, free of charge. If you would like two newspapers or more, there will be a separate charge.

A. Menus vary according to time of day, but room service is available around the clock. Breakfast: 7:00 a.m. - 10:00 a.m. (Japanese and Western, up to 11:00 a.m. for Western breakfast only) Lunch: 11:00 a.m. - 5:30 p.m. (à la carte menu) Dinner: 5:30 p.m. - 9:00 p.m. (à la carte and dinner menus) Late-evening snacks: 9:00 p.m. - 7:00 next morning

A. We have a parking lot on the basement. The parking fee is ￥3,000/night until 3:00 p.m. on the day of departure. If you came by car, please let us know on arrival at the reception. We will provide you a service ticket for exiting from the parking lot.

On the day of arrival from 9:00 a.m. - 12:00 p.m. and on the day of departure from 3:00 p.m. - 6:00 p.m., the parking lot is available at an additional ￥1,000. Before 9:00 a.m. on the day of arrival and after 6:00 p.m. on the day of departure, the parking lot is available at ￥3,000/night. Please let us know at the reception if you plan to extend your parking time.

* Please note that the basement parking lot is locked from 11:00 p.m. to 7:00 the following morning. Please notify our staff if you will be parking or taking out your car during the above hours.

A.It is a basement parking lot with car height limited to 2.1 m. However, please note that the ceiling is lower than that in some areas. If you have a vehicle that is taller than 2.1 m, please make this known to the doorman.

A. We don't have a parking lot exclusively for motorcycles or bicycles. Please tell the doorman at the entrance on the 2nd floor.

A. Unfortunately, there are no play areas for children in the hotel. Our concierge will provide you information about nearby facilities for children.

A. We have a breastfeeding room at the reception on the 2nd floor and in the lobby of banquet hall on the 5th floor. Ladies' restrooms with a table for changing diapers are located on the banquet hall floors (4th and 6th). Please feel free to ask us. We will guide you to the place.

A. It is not a hotel facility, but hotel guests can use the Chayamachi Fitness Club, which is a membership fitness club on the 7th floor of Applause Tower (￥3,300/use).

Open hours Monday - Friday: 7:30 a.m. - 11:00 p.m. Saturdays: 10:00 a.m. - 8:00 p.m. Sundays and Holidays: 10:00 a.m. - 6:00 p.m. Closed on 10th, 20th, and last day of every month, New Year's Holiday, and Summer Holiday * The fitness club is not open to children under age 18 (high school students not acceptable), and those with tattoos.

A. It is not a hotel facility, but hotel guests can use the Chayamachi Fitness Club, which is a membership fitness club on the 7th floor of Applause Tower (￥3,300/use).

Open hours Monday - Friday: 7:30 a.m. - 11:00 p.m.　Saturdays: 10:00 a.m. - 8:00 p.m. Sundays and Holidays: 10:00 a.m. - 6:00 p.m. Closed on 10th, 20th, and end every month, New Year's Holiday, and Summer Holiday * The fitness club is not open to children under age 18 (high school students not acceptable), and those with tattoos.

A. We will be glad to keep your luggage for you. To send your luggage by post or courier, please make sure to indicate the dates of your stay and the name (in alphabets) of the person making reservation and send to the following address.

Bell Captain Desk at Hotel Hankyu International 19-19 Chayamachi, Kita-ku, Osaka City, Osaka 530-0013, Japan

If you would like to leave your luggage directly at the hotel, please advise the reception.

A. We will be glad to keep your luggage for you before check-in and also after check-out. Please feel free to ask the hotel porter.

A. Please bring your luggage to the bell captain's desk.

A. Please make your wishes known in advance, and we will do our best. Please understand that we may not be able to accommodate requests made on your arrival without previous notification.

A. No, we don't. Our concierge will show you the coin laundry in a nearby facility.

A. From the nearest JR Osaka Station, it is about 12 minutes to Universal City Station if you board a direct train.1Sorry, but we do not sell entrance tickets.

A. There is Lawson in front of the hotel. There are also other convenience stores within walking distance.

A. Yes, we can. Please contact the reception. However, postage is paid by the customer.

A.We will assist you with restaurant reservations for the duration of your stay. Please inquire at the concierge desk.