Our entire team is making every effort for the sake of your comfort and safety, so that you can experience the very best in hospitality. However much the times and the world around us change, we will always greet our guests with our warm spirit of hospitality, so that your time with us is as wonderful as ever. We are taking the following measures to prevent infections, so that both now and in future times, we will be a hotel chosen for the safety and comfort we provide.
Our aim is to be a hotel our guests can use with more reassurance than ever.
restaurants, banquet halls, chapels,
auxiliary facilities, spas,
and other facilities for our guests
SELFEEL® breaks down harmful substances in the air, providing powerful deodorizing, antibacterial, anti-staining, and anti-molding effects. It is widely being used in public transportation, medical institutions, and other organizations.*The antibacterial/antivirus agents have no effect on the human body or the environment.
We have placed alcohol-based hand sanitizers at hotel entrances, front desk, restaurant entrances, and other locations and are encouraging guests to use them to maintain good hand hygiene.
We are asking guests visiting or staying at our facilities to cooperate with the temperature checks.
In addition to objects in public spaces, such as escalator and stair railings, and elevator buttons, we are disinfecting areas and equipment with surfaces frequently touched by guests, including chairs, tables, menus, and other items in restaurants and banquet halls, with alcohol as necessary.
On top of routine cleaning, we provide additional cleaning using an alcohol-based disinfectant for surfaces frequently touched by guests, such as doorknobs, light switches, room keys, TV remotes, refrigerators (handles), toilet flush levers, and other items.
In consideration of guests' health and safety, our employees will offer services while wearing face masks.
In order to serve our guests in a healthy condition, we ensure that our employees wash and sanitize their hands properly and closely monitor their health, such as by conducting pre-shift health checks.
We ensure the application of measures to prevent employees from contracting the virus, such as by encouraging off-peak commuting and telecommuting and disinfecting employee areas with alcohol.
We appreciate your cooperation for using alcohol-based hand sanitizers placed at entrances to disinfect your hands before entering our facilities.
When visiting our facilities, please respect social distancing guidelines and use elevators in small groups to avoid overcrowding.
Staying at our hotels Upon check-in, we are confirming guests' health condition, such as by requesting them to fill out a health survey. Should they feel ill, we will take prompt actions in cooperation with local health authorities and other relevant organizations.
We appreciate your understanding and cooperation.Actions Taken to Prevent COVID-19 Infections